26th March 2020 – Covid-19 : LGSCO suspends complaints enquiries of councils and care providers

26th March 2020 – Covid-19 : LGSCO suspends complaints enquiries of councils and care providers

In a move unprecedented in its 45-year history, the Local Government and Social Care Ombudsman will not be asking councils or care providers to answer enquiries on new or existing cases for the time being, and cases still in progress will be frozen, until normal operations can be resumed.